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How We Protect Your Privacy

Your account details, payment information and gaming history stay secure with us. We collect only what we need to verify your identity, process withdrawals through DANA, OVO, GoPay…

Account security with encryptionTransparent data collectionLocal payment protection
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REACH US ANYTIME

Contact Us About Your Privacy

Live Chat Support Our team in Jakarta responds to privacy questions and data-access requests during lobby hours.
Email Data Requests Send a formal request to our privacy team at [email protected] with your account email.
Account Settings Control Update your contact details, manage payment methods and review your login history directly in…
SECURITY & CONTROL

How We Keep Your Data Safe

Encryption & Bank-Level Protection

Your deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end using SSL certificates. Payment tokens are never stored in plain text on our servers. Withdrawal requests trigger a verification step that matches your registered banking details.

Cookie Consent & Tracking

First time you log in, we ask permission to store preference cookies for your lobby layout and game history. You can clear these anytime from your device settings or request we delete them via our Help Centre. Analytics cookies do not store personal data.

Account Access & Login Logs

Your security page shows every login, device type and location from the past 30 days. If you see unfamiliar activity, change your password immediately and contact us. Two-factor authentication is optional but recommended for extra protection.

Data Retention & Deletion

We keep your account data for 24 months after closure to settle any pending disputes or refunds. You can request earlier deletion where local law permits. Historical transaction logs are archived separately for compliance with Indonesian financial regulations.

Third-Party Sharing Policy

We do not sell your data. Payment processors (DANA, OVO, GoPay, QRIS) receive only what's required to verify and process your transaction. Game studios see only your anonymous game ID and playtime, never your name or banking details.

Your Rights & Requests

You can request access to all data we hold, ask us to correct inaccuracies, or request deletion of non-essential fields. Email [email protected] with your account ID. We will confirm receipt and respond within the timeframe local law permits.

Privacy Policy Questions

Your account settings and login history are archived for 24 months to handle refunds and disputes. You can request deletion of non-essential information like saved preferences anytime. Regulatory records are kept where local law permits. Contact our privacy team to request specific deletions.

No. Game studios see only your anonymous player ID and playtime; they never receive your name, banking information or deposit history. Payment processors like DANA, OVO, GoPay and QRIS handle all transaction details directly. We keep this separation strict.

Accept or decline cookies when you first log in. You can change your choice anytime in account settings under Privacy. Clear cookies from your device settings, or request we clear them by emailing [email protected]. Non-consent does not block your account.

Yes. Go to account settings, select Privacy, and tap Download My Data. You'll receive your profile, transaction history and login logs as a PDF within minutes. For a complete formal data export, email [email protected] with your account ID; we respond within 5 business days.

Transaction records are kept for 24 months after your account closes, or longer where local law requires. During your account lifetime, your full withdrawal history is always visible in the Wallet section. Export it as a PDF anytime for your own records.

Check your security page to review recent logins and device locations. If you don't recognise an entry, change your password immediately and contact support. We recommend enabling two-factor authentication in account settings for extra protection on future logins.

We follow local data protection standards where local law permits. Your account data is processed in compliance with Indonesian financial regulations. For specific regulatory questions, contact our support team at [email protected] or via live chat in the Help menu.